Business Operations Manager
Bezos.ai
Amsterdam, North Holland, Netherlands
Remote
posted 4 days ago
Vacancies Summary
Join Bezos.ai, a fast-growing Fulfilment-as-a-Service platform, as a Business Operations Manager. You'll enhance operational efficiency by building tools and automations, ensuring seamless order management across our network.
Bezos.ai is a Fulfilment-as-a-Service (FaaS) platform that connects online sellers with a global network of warehouse and carrier partners. As a Business Operations Manager, you will play a pivotal role in optimizing operations and scaling our platform without increasing headcount.
About the Company
Bezos.ai is a small, AI-native team focused on scaling our business, aiming to double in size by 2026. Our mission is to provide online sellers with a streamlined view of their entire supply chain while ensuring efficient order routing and tracking.
The Role
You will own a significant portion of operations from end to end, developing tools, automations, and playbooks that facilitate scalability. Your responsibilities will include ensuring timely ticket resolution, reconciling data, and addressing operational issues proactively.
Responsibilities
- Daily reconciliation of the Bezos Platform, WMS, and Operations Dashboard to resolve any order discrepancies.
- Monitor warehouse and carrier performance against SLAs, managing invoices and escalations as necessary.
- Automate repetitive tasks using Claude skills, agents, and dashboards to enhance team productivity.
- Quickly resolve operational tickets and identify root causes to prevent recurrence.
Requirements
- Proven experience with AI tools like Claude for building autonomous workflows.
- Ability to independently manage complex problems with minimal guidance.
- Strong analytical skills with a degree or equivalent experience in a quantitative field.
- Demonstrated track record of driving measurable outcomes and improvements.
- Experience in building solutions to fix broken processes.
- Comfortable working in a fast-paced startup environment and communicating clearly.
Nice to Have
- Background in e-commerce, logistics, or supply chain management.
- Familiarity with coding (Python, SQL, JavaScript) or no-code tools (Make, Zapier, Retool, Airtable).
- Experience working with external partners against SLAs.
- Previous experience mentoring or managing small teams.
What We Offer
- Work in a fully remote AI-native team with opportunities to build and automate.
- Entrepreneurial and collaborative workplace culture with significant growth potential.
- 25 vacation days plus 8 public holidays.
- Mental health support through Spill and a free Headspace subscription.
We are excited to find a candidate who is eager to make a real impact in a dynamic environment. If you are ready to take on this challenge, we look forward to your application.
Required skills
Sql
Logistics
Python
Artificial Intelligence (AI)
E-Commerce
Dashboards
Airtable
Zapier
Javascript
Supply Chain Management
English level
Native
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