EdgeConneX is seeking a Critical Systems Engineer to join our Operations Support team. This role provides Level 2 escalation support and requires deep expertise in mission-critical electrical and mechanical infrastructure, ensuring the reliability, safety, and efficiency of our data centers.

The Role

As a Critical Systems Engineer, you will serve as a technical authority for the maintenance and operational oversight of critical systems. You will collaborate closely with critical systems teams, field operations, vendors, and corporate engineering teams to ensure reliability and safety across data center operations. This position reports to the Critical Systems Manager and can be based in Amsterdam or Dublin. The role requires up to 25% travel to support maintenance initiatives and training.

Responsibilities

• Support preventive and corrective maintenance programs across data centers.
• Drive reliability improvement initiatives and operational readiness activities, including system performance reviews and equipment reliability trends.
• Manage and participate in post-event root cause analysis (RCA) processes to support continuous improvement.
• Create, review, and approve Methods of Procedure (MOPs).
• Assist in developing and maintaining Standard Operating Procedures (SOPs) and Emergency Operating Procedures (EOPs).
• Implement and manage field-related projects as required.
• Identify opportunities for facility improvements, including efficiency and PUE optimization.
• Ensure compliance with applicable codes, regulations, and company directives.
• Provide escalation support and technical consultation as required.
• Manage vendor maintenance activities and ensure SLA compliance.

CMMS / Asset Manager Responsibilities

• Ensure complete and accurate asset sheets are delivered in Asset Manager from the Construction Management and/or Engineering Team.
• Validate and correct asset data, including ELI codes, serial numbers, and model numbers.
• Determine contact information for maintenance vendors and manufacturers as needed.
• Map equipment to maintenance vendors and ensure maintenance contracts are in place.
• Collaborate with Site Engineers to determine maintenance schedules and activities.
• Load assets and maintenance schedules into CMMS.

Knowledge, Skills, And Abilities

• Strong understanding of mission-critical data center equipment.
• In-depth knowledge of electrical systems (UPS, generators, switchgear) and mechanical systems (air handlers, rooftop units, pumps, fans).
• Familiarity with fire alarm and suppression systems (FIKE) & Building Management Systems (BMS).
• Experience in creating and executing preventive maintenance programs.
• Working knowledge of DCIM and CMMS systems.
• Proficiency in Microsoft Word and Excel.
• Strong organizational, prioritization, and multitasking skills.
• Ability to communicate technical information clearly, both verbally and in writing.
• Capable of leading and managing vendors, technicians, and cross-functional teams.
• Candidates with general IT awareness of servers, networking, and peripheral equipment are highly encouraged to apply.

Education and Experience

• 5–8 years of professional relevant mission-critical MEP experience.
• Hands-on experience with data centers, critical facilities, UPS systems, emergency generators, or electrical switchgear.
• Bachelor’s degree or equivalent practical experience.
• Candidates with a degree or Industrial Technology trade school certification along with verifiable technical training are highly encouraged to apply.

Travel

This position requires regular travel (approximately 25%) to manage additional Data Centers across EMEA, as well as travel for annual and quarterly company meetings.

EdgeConneX values inclusion of thought, backgrounds, and experiences, creating an environment where differences enhance our innovation and community involvement. We are an equal employment opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, age, national origin, physical or mental disability, or any other protected category.

EdgeConneX offers a competitive benefits package.