JR286 is seeking a Customer Service Representative to enhance our international team in Hilversum, Netherlands. In this role, you will serve as the primary contact for global distributors, overseeing the complete order lifecycle from entry to delivery, while supporting the International Nike and Dakine accessories business.

De Rol

As a Customer Service Representative, you will be responsible for ensuring clear communication with assigned international distributors and collaborating with internal teams and the Senior Customer Service Manager. Your day-to-day tasks will include managing the order-to-delivery process, maintaining accuracy, and adhering to timelines.

Verantwoordelijkheden

• Act as the main contact for assigned international distributors, ensuring timely communication and collaboration with internal teams.
• Oversee the end-to-end order-to-delivery process, ensuring accuracy and timeline compliance.
• Work closely with Logistics, Finance, Sales, and Planning teams to meet distributor needs.
• Proactively identify and resolve logistics, order fulfillment, and financial issues using data and internal resources.
• Coordinate invoicing and payment activities, including handling PPRs, Letters of Credit, and payment terms with Finance teams in the Netherlands and the U.S.
• Facilitate communication between internal stakeholders and distributors for alignment and transparency.
• Contribute to continuous improvement initiatives, focusing on systems and process optimization.
• Participate in occasional calls outside standard working hours to accommodate global time zones.
• Assist the team with additional projects and assignments as necessary.

Vereisten

• 2+ years of customer service experience (international/sporting goods preferred)
• Bachelor’s degree (HBO or equivalent)
• Proficient in Microsoft Excel, Outlook, and Word
• Experience with Oracle, DOMO, Monday.com, and Elastic is a plus
• Fluent in English, both verbal and written; knowledge of other languages is a bonus
• Strong organizational, problem-solving, and communication skills
• Knowledge of logistics and/or supply chain operations is preferred

Wat We Bieden

• Competitive compensation package
• 25 days of paid holiday
• Comprehensive pension plan
• Summer hours (June 1 – August 31)
• Access to professional development and executive workshops
• A collaborative, high-performing, and international environment

We invite you to apply and become part of our dynamic team at JR286.