N
Customer Service Representative – Lisbon, Portugal (12 Months)
Nomadify
Groningen, Groningen, Netherlands
2.100 / month
On-Site
Entry
posted 2 days ago
Vacancy Summary
Join our international team in Lisbon as a Customer Service Representative. Enjoy a full relocation bonus and the opportunity to work in one of Europe's most vibrant cities while providing top-notch customer support.
Required skills
Compliance
Quality standards
Training
Procedures
Teams
relocation
Communication Skills
service
Dutch
English
Support
Learning
Culture
MOST
Payroll
French
German
Spanish
Data Entry
Italian
English level
Basic
Languages
English
French
German
Italian
Spanish
Dutch
Nordic languages
As a Customer Service Representative, you will be responsible for managing inbound customer inquiries through phone, email, and chat. Your role will involve delivering accurate information and solutions promptly and professionally, ensuring customer satisfaction and service quality. You will adhere to internal procedures, quality standards, and compliance guidelines while documenting interactions and updating customer records in our systems. Collaboration with internal teams will be essential to resolve complex issues when necessary.
Responsibilities
•
Manage inbound customer inquiries via phone, email, and chat.
•
Provide accurate information and solutions in a timely, professional manner.
•
Ensure high levels of customer satisfaction and service quality.
•
Follow internal procedures, quality standards, and compliance guidelines.
•
Document interactions and update customer records in internal systems.
•
Collaborate with internal teams to resolve complex issues as needed.
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