A
Customer Service Specialist
Acme
Amsterdam, Netherlands
3.000 – 3.800 / month
Hybrid
Intermediate
posted 2 days ago
View company profile
Required skills
Customer Service
Zendesk
CRM
Complaint Handling
Problem Solving
Dutch
English
Languages
English
Dutch
What we offer
•
Pension plan
•
8% holiday allowance
•
€1,500 yearly training budget
•
Internal academy and certifications
•
Senior buddy coaching
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Clear career path to senior specialist or team lead
•
Flexible start and end times
•
No evening or weekend shifts
•
Monthly team events
The Customer Service Specialist will be the first point of contact for customers via phone, email and chat, owning cases from initial contact through resolution and continuously improving processes and help-centre articles. You will join a close-knit, informal team in Amsterdam on a hybrid basis, leveraging your 2–6 years of support experience and language skills to enhance customer satisfaction while contributing to sustainable energy solutions.
Your responsibilities
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Answer customer questions about contracts, invoices and products by phone, email and chat
•
Handle complaints and escalations end to end
•
Maintain accurate customer records in CRM and Zendesk
•
Improve help-centre articles and flag recurring issues to product team
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