Customer Support Specialist
Independent Recruiters
Amsterdam, North Holland, Netherlands
3.500 – 4.500 / month
On-Site
Intermediate
posted 2 days ago
Vacancy Summary
Join the European expansion of an American tech company as a Customer Support Specialist. You'll be the primary contact for users, ensuring exceptional experiences and supporting our creator ecosystem in new markets.
Required skills
History
Knowledge base
User Experience (UX)
Pension
Ticketing systems
Process Improvement
routing
HelpScout
Operations
Tools
Content
Empathy
Communication Skills
service
requests
Contact
Access
Accuracy
Management
Technical Troubleshooting
Learning
JOIN
Attention
Fit
REST
Prioritization
Triage
SAAS
Proxy
retention
User Support
English level
Professional
Ready to join the European expansion of an American tech company? We are hiring a Customer Support Specialist to support and grow our creator ecosystem in new markets. As the Customer Support Specialist, you will be the primary point of contact for our users, ensuring they have an exceptional experience across all our platforms. You will handle support inquiries, resolve technical issues, and help maintain the trust and satisfaction that our community depends on. You'll work with our support tools and admin systems to provide fast, accurate, and empathetic assistance to users and creators alike. You'll also help content creators troubleshoot any technical issues they may encounter.
The Role
You want to directly impact user satisfaction and retention for a growing platform. You enjoy problem-solving and helping people navigate technical challenges. You love working with support tools and systems to streamline user experiences. You are looking for a learning experience in a fast-paced tech environment. You are ready to support users in a unique and growing product category. You are excited to work with a company that already has strong product market fit.
About Independent Recruiters
Independent Recruiters
Amsterdam, NL
Do what you love; every day will feel like a new adventure! This philosophy forms the core of our commitment to connecting and advising all professionals. For two decades, we've been dedicated to recruiting professionals and managerial talent across the Netherlands, leveraging our well-established expertise through various specialized labels: Independent Retail Independent Professionals Independent Public Independent Life Sciences Independent Hospitality Independent Facility Independent Engineering Independent Flex Our pride lies in the extensive knowledge and experience that underpins our work. Each of our recruiters brings firsthand experience from the specific industry they serve, facilitating the seamless alignment of aspirations and areas of expertise between professionals and organizations. In 2020, we joined forces with Talentor, an international recruitment network with over 500 consultants spread across 33 countries worldwide.
Still searching manually?
Let us do the work for you.
TotaMatch works for you
We scan thousands of jobs daily and notify you when there is a match. No searching needed.
Anonymous, safe and free
Your profile stays anonymous. Your employer will not see it. You choose when to become visible.
Ready in 3 minutes
Answer a few questions and create your profile in minutes. No commitment.
About TotaMatch
TotaMatch helps professionals find work that truly fits their work happiness. We believe work is more than just an income. It is a source of fulfillment, growth, and pride. Instead of endlessly scrolling through job boards, TotaMatch works for you. Our platform continuously analyzes thousands of opportunities and identifies roles that align with what truly matters to you. You focus on your work and the people around you. We make sure you never miss a better opportunity.