Do you live in London and want to use your language skills (Swedish and Danish) for one of the fastest-growing dog food brands in Europe? We are looking for a Swedish, Danish, and English-speaking Customer Support Specialist with excellent communication skills who can bring joy to all our pet parents (& dogs!) in the Nordics region. You will be part of the Nordics Customer Love team, which you will have the opportunity to build from scratch.

About the Company

Our mission is to bring health and happiness to dogs and their humans all over the world. At Butternut Box, we believe dogs deserve the best. That’s why we make fresh, delicious, and healthy dog food. Our ingredients are high quality, gently cooked to lock in vitamins, with no nasties added. It’s convenient for owners too: you order your box online and the fresh food is delivered to your door in perfect portions. We are a fast-growing B Corp certified company that started in the UK and has been active in the Netherlands and Belgium since 2022. As a B Corp, you can be sure you are part of a sustainable organization that cares for our people, our product, and the planet.

The Role

You will be the face and voice of Butternut Box for our customers, surprising dogs and owners with small gestures to brighten their day. You will support customers via phone, email, live chat, and social media, handling a wide range of questions, issues, and feedback. Additionally, you will share customer insights with the team to improve our service and contribute to our warm, open, and fun Butternut culture.

Responsibilities

• Serve as the primary contact for Butternut Box customers.
• Surprise customers with thoughtful gestures.
• Provide support through various channels: phone, email, live chat, and social media.
• Address a variety of customer inquiries and feedback.
• Share insights with the team to enhance service quality.
• Foster a positive and engaging company culture.

Requirements

• Fluent in Swedish and English; Danish is a plus.
• Strong customer-centric attitude and passion for helping others.
• Ability to work independently and collaboratively in a team.
• Attention to detail and effective multitasking skills.
• Based in the London area with valid UK Right to Work.
• A genuine love for dogs is essential!

What We Offer

• 25 days of holiday plus 8 bank holidays, 5 paws days, and an additional day for each year of service.
• £500 personal learning & development budget.
• Employee discount on Butternut Box products.
• Subsidised Private Medical Insurance with Vitality.
• Enhanced parental leave (52 weeks maternity leave including 26 weeks fully paid and 6 weeks fully paid paternity/secondary leave).
• Cycle to work scheme.
• Flexible working with hybrid remote options.
• Team socials, plus company-wide summer and winter parties.

Application Process

The interview process will be conducted in English:

• Initial video call (30 min) with our recruiter.
• Take-home task to demonstrate your skills.
• Language proficiency conversation.
• Online technical interview with the Hiring Manager and a Senior team member.
• Final face-to-face interview at our London office or online.

We believe in equal opportunities and are building a diverse team with inclusivity as a priority. Everyone is welcome to apply, regardless of background, gender, or experience. We take our responsibility as a B Corp seriously – for our customers, our employees, and the planet. We aren’t perfect, but we do our best every day to make a positive impact.

Ready to help us make even more dogs and humans happy? Apply now!