Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution. With a presence in Europe, Africa, Asia, and America, Everience offers its 4,000-strong workforce a stimulating environment to transform and develop their skills, learning about new AI-based roles and building their future employability. Through its Symbiotic Academy, the group provides a unique hub for training, practical application, and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.

The Role

As a Deskside Technician – End User Computing, you will troubleshoot, repair, and perform preventative maintenance for end-user devices and peripherals at corporate locations. You will handle various assignments requiring analysis of hardware and data, acting as a liaison between users, departments, and teams to drive issue resolution.

Responsibilities

• Provide onsite support to Authorized Users with operational and technical assistance to meet specified SLAs.
• Resolve incidents and problems related to EUC equipment.
• Perform reactive troubleshooting to identify potential incidents or problems and attempt to eliminate them in the future.
• Support Authorized Users in connecting to the corporate network and assist in accessing LAN, print, and file services.
• Provide repair and maintenance for mobile devices.
• Install, upgrade, and repair EUC equipment (desktops, laptops, monitors, and associated peripherals).
• Provide software break/fix services and replace non-warranty assets for end users.
• Ensure network printers and scanners are properly configured and connected.
• Provide warranty and break/fix support for networked printers and scanners.
• Configure and support end users on mobile computing platforms.
• Provide VIP support for various equipment including desktop devices, mobile devices, and communication devices.
• Create, change, and remove printer configurations and queues based on requests.
• Provide on-site hardware support for troubleshooting end-user computing technologies.
• Maintain timely communication with sales, operations, and branch office personnel regarding customer requirements.
• Utilize problem management database and systems to track and report on customer calls and requests.
• Communicate technical information effectively to both technical and non-technical audiences.

Requirements

• 3 to 5 years of related work experience.
• Proficient in imaging tools (Ghost, MDT) and data backup and recovery tools (USMT).
• Experience in installing, upgrading, and migrating to Windows 7/10.
• Knowledge of deploying Windows 7/10 in large enterprises and configuring hardware and applications.
• Experience in configuring network connectivity and access to resources.
• Familiarity with monitoring and maintaining systems running Windows 7/10.
• Knowledge of configuring backup and recovery options.

Nice to Have

• Additional experience in mobile computing support.

What We Offer

• A dynamic work environment committed to AI-enhanced digital services.
• Opportunities for skill development and career growth.

All our positions are open to both women and men and are, of course, open to people with disabilities.