We are seeking a Discord Community Manager in the Netherlands to take charge of building and scaling a vibrant online community. In this role, you will go beyond moderation to shape community culture, foster meaningful interactions, and implement systems for sustainable growth. Working remotely in a globally distributed team, you will collaborate with various departments to ensure the community aligns with broader business objectives. This position requires strategic thinking, strong leadership, and a balance between user experience and operational efficiency. You will also convert community insights into actionable improvements that enhance engagement and retention.

Responsibilities

• Establish, implement, and uphold community guidelines, tone, and culture for a positive environment.
• Monitor community health metrics, proactively identifying risks like disengagement or spam, and take corrective measures.
• Design and execute engagement initiatives such as events, AMAs, challenges, and content drops to encourage participation.
• Transform passive users into active contributors through innovative engagement strategies.
• Recruit, onboard, and manage a distributed team of moderators, ensuring clear workflows and rule enforcement.
• Address conflicts and sensitive situations with sound judgment, maintaining fairness and community trust.
• Track, analyze, and report on key performance indicators, providing actionable insights to stakeholders.

Requirements

• Over 3 years of experience managing online communities, especially on Discord, with large active user bases.
• Proven experience in leading and coordinating moderator teams across different time zones.
• Strong understanding of community dynamics, engagement strategies, and user behavior patterns.
• Advanced knowledge of Discord features, including roles, permissions, bots, and automation tools.
• Excellent written communication skills with the ability to adapt tone and messaging.
• High emotional intelligence and strong conflict resolution skills.
• Data-driven mindset with experience using analytics to enhance community performance.
• Familiarity with collaboration and project management tools such as Notion or Slack.
• Ability to work independently in a fast-paced remote environment.

What We Offer

• Fully remote work setup with flexibility to work from anywhere.
• Competitive compensation based on experience and global market standards.
• Opportunity to lead and shape a rapidly growing global community.
• High level of ownership and autonomy in decision-making.
• Exposure to cross-functional teams and strategic business initiatives.
• Dynamic and collaborative international work environment.
• Continuous learning and growth opportunities in community building and digital engagement.

We appreciate your interest in this role and look forward to your application!