Patrique Mercier Recruitment FR is looking for a dedicated Dutch Speaking Customer Service Agent to enhance their team. This position allows you to engage with Dutch-speaking customers, ensuring their satisfaction through exceptional support.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Assist customers with product information, order processing, returns, and general support.
• Effectively resolve customer complaints to maintain satisfaction.
• Accurately document customer interactions and transactions in CRM software.
• Collaborate with internal departments to enhance the customer experience.
• Participate in training sessions to improve knowledge and customer service skills.

Requirements

• Fluency in Dutch and English, both spoken and written.
• Previous experience in customer service or related roles is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a customer-focused mindset.
• Proficiency in using customer service software and Microsoft Office.
• Highly organized and detail-oriented.
• Ability to work well within a team and independently.

What We Offer

• Comprehensive training fully covered.
• Secure employment with opportunities for career growth.
• Competitive salary.
• Extra health insurance options.
• Access to over 50 benefits and services tailored to your needs.
• A welcoming international workplace culture.
• Ongoing support and learning opportunities.
• €1500 signing bonus.
• Financial assistance for relocation, including transportation, hotel accommodations, rent, and help in securing a long-term place to live.

If you're ready to take the next step in your career, we encourage you to apply and join our team in Sofia!