Mercier Consultancy Group is excited to present a fantastic opportunity for Dutch-speaking professionals to work with a globally recognized leader in the consumer electronics sector, fully remotely from Bulgaria. This position is perfect for individuals enthusiastic about innovative consumer electronics and providing top-notch customer experiences.

About the Company

Mercier Consultancy Group is one of Europe's most respected recruitment and business process outsourcing firms, known for connecting exceptional multilingual talent with top employers across the continent. We pride ourselves on transparency, professionalism, and a candidate-first approach.

The Role

As a Dutch-speaking customer expert, you will provide exceptional support to clients through various channels, including phone, email, and live chat. You will assist customers with inquiries about consumer electronics products and services, ensuring a seamless experience.

Responsibilities

• Deliver outstanding customer support in Dutch, addressing queries related to consumer electronics.
• Provide expert guidance on product setup, functionality, troubleshooting, and usage.
• Diagnose and resolve technical issues promptly to enhance customer satisfaction.
• Accurately document customer interactions and resolutions in the CRM system.
• Collaborate with internal teams to escalate complex issues and ensure timely resolutions.
• Stay updated on product launches and developments to provide informed support.
• Proactively identify customer needs and recommend suitable products or services.
• Uphold brand values and contribute to a positive team culture.

Requirements

• Native or fluent Dutch language skills (spoken and written) are essential.
• Valid EU passport for relocation and employment eligibility.
• Genuine interest in consumer electronics and technology.
• Strong interpersonal and communication skills with a customer-first mindset.
• Previous experience in customer service or technical support in a related field is advantageous.
• Comfortable working remotely with a reliable internet connection and professional workspace.

What We Offer

• Competitive monthly salary based on skills and experience.
• Fully paid training program to prepare you for customer interactions.
• Comprehensive health insurance coverage.
• Fully paid relocation package, including flight, transfer, and accommodation.
• Monthly performance bonus for exceptional service.
• Supportive, multicultural remote team environment with ongoing career development opportunities.

Life in Bulgaria offers a remarkable quality of life at a lower cost compared to Western Europe. With stunning landscapes, a rich cultural heritage, and a warm climate, Bulgaria is an ideal place for both professional and personal growth. The country is known for its diverse cuisine, welcoming communities, and vibrant expat scene, making it easy to settle in.

If you are a Dutch-speaking professional passionate about consumer electronics and customer service, we want to hear from you. Click Apply Now to submit your application, and our recruitment team will guide you through the next steps. We look forward to welcoming you to Mercier Consultancy Group and helping you build a rewarding career.