Mercier Consultancy Group is excited to offer a fantastic opportunity for a Dutch Speaking Reservations Agent for Hotels.com in Greece. This fully remote role allows you to support Dutch-speaking travelers by assisting with hotel reservations and ensuring a seamless customer experience on a globally recognized travel platform.

About the Company

Mercier Consultancy Group is a leading European recruitment and BPO firm known for connecting exceptional multilingual talent with top organizations across various industries, including tourism and hospitality. We focus on delivering tailored career opportunities that align with both professional ambitions and personal aspirations.

The Role

As a Dutch Speaking Reservations Agent, you will be the primary point of contact for Dutch-speaking customers, handling their inquiries and providing assistance with hotel bookings.

Responsibilities

• Manage inbound reservation inquiries from Dutch-speaking customers via phone, email, and live chat, ensuring a smooth booking experience on Hotels.com.
• Assist with new hotel bookings, modifications, cancellations, and special requests in a timely manner.
• Provide expert guidance on hotel options, room categories, pricing, and promotions.
• Resolve customer complaints and service issues with empathy and professionalism.
• Update and maintain customer booking records within internal systems.
• Collaborate with hotels and internal teams to ensure guest satisfaction.
• Identify upselling opportunities by recommending upgrades and additional services.
• Adhere to service quality standards and compliance guidelines.

Requirements

• Native or fluent Dutch language skills (spoken and written).
• A valid EU passport or EU citizenship.
• Strong customer service orientation with experience in tourism or hospitality.
• Excellent communication and interpersonal skills.
• Proficiency in digital reservation systems and standard office applications.
• Reliable internet connection and suitable remote working environment in Greece.
• Positive attitude with the ability to manage multiple tasks efficiently.

What We Offer

• Competitive monthly salary based on experience.
• Fully paid training program to ensure your success.
• Comprehensive health insurance coverage.
• Fully paid relocation package including flight, airport transfer, and hotel accommodation.
• Monthly performance bonus.
• 2 extra salaries per year (13th and 14th salary).
• Fully remote working arrangement for work-life balance.
• Supportive multicultural team environment with career progression opportunities.

Life in Greece

Relocating to Greece offers not just a career move but a lifestyle transformation. Known for its stunning Mediterranean landscapes and rich cultural heritage, Greece provides an exceptional quality of life. With over 300 days of sunshine, vibrant cities, and a thriving expat community, your transition will be seamless with our fully paid relocation package. This position is your chance to live and work in one of the most beautiful countries in the world.

How to Apply

If you are a fluent Dutch speaker ready to advance your career in tourism, do not miss this opportunity. Click Apply Now to submit your application, and a member of our talent team will contact you to guide you through the next steps. Your new life in Greece begins here with Mercier Consultancy Group.