The Embedded Customer Success Manager serves as the main point of contact for assigned key customer accounts, overseeing daily account management and ensuring effective operational delivery. You will collaborate closely with customers and internal ADI teams to align stakeholders and achieve successful project outcomes while resolving issues promptly.

Responsibilities

• Manage day-to-day account operations to ensure seamless functioning.
• Collaborate with customers to define ADI product solutions for end users in new and existing projects.
• Serve as the primary liaison, facilitating communication between customers and ADI internal teams.
• Identify potential risks, proactively prevent issues, and ensure timely resolutions when challenges arise.
• Support ongoing project execution and maintain continuity across workstreams.
• Handle escalations with clear ownership, communication, and follow-through.
• Align stakeholders (both customer and ADI) on project proposals and identify add-ons to enhance value and revenue.
• Coordinate with ADI teams for timely delivery and proactively communicate any delays and mitigation strategies.
• Co-manage supply forecasting with the Inventory team, incorporating customer demand signals.
• Facilitate RMA and return processes, assess warranty claims, and make decisions in accordance with ADI policies.
• Work with assembly partners (MVB) to address known issues and recurring defects.

Requirements

• Project Management and Facilitation skills.
• Technical Knowledge and a willingness to learn.
• Commercial Acumen.

What We Offer

• Competitive salary package with commission.
• Opportunity to work for a global business.
• Excellent career progression opportunities.
• Company car.
• 25 vacation days and 6 ADV days.
• Pension plan.
• Tax-free benefits.

Join us at Resideo and be part of a diverse team dedicated to shaping the future of homes and businesses. We look forward to your application.