Field Service Technician
Phenospex
Heerlen, Limburg, Netherlands
On-Site
Intermediate
posted 1 day ago
Vacancy Summary
We are seeking a proactive Field Service Technician to provide exceptional after-sales support and maintenance for our global customers. You will combine your electromechanical expertise with a customer-first approach, balancing remote issue resolution with international site visits.
Required skills
Compliance
Electrical engineering
troubleshooting
Control systems
Technical Support
Application Support
Data
Mechanical engineering
Ticketing systems
Preventive Maintenance
Mechatronics
Customer Success
Hardware
Health and safety regulations
Communication
sales
Make
Diagnose
Quality Control
Procedures
Teams
Feedback
Customer Relationship Management (CRM)
English
(D)MJOP
Flexibility
Performance
Proactive
Equipment
Research and Development (R&D)
MBO
digital solutions
diagnostics
Digitalization
Industrial Automation
Issue Resolution
agriculture
Sensor Systems
software updates
Interfaces
Customer Focus
Mobility
Service Technician
Technical Degree
English level
Fluent
Languages
English
We are looking for a hands-on, proactive Service Technician to partner with our customers, delivering high-quality after-sales technical support, preventive maintenance, and system optimizations across our global customer installations. Your role will involve a mix of remote issue resolution and international field site visits, ensuring maximum system uptime and client satisfaction.
Responsibilities
•
Customer Support & On-Site Servicing: Travel to international client sites to train customers, understand their needs, execute preventive maintenance, perform quality control checks, replace components, and deploy hardware/software updates.
•
Remote Diagnostics & Issue Resolution: Provide rapid diagnostic and issue resolution support for control systems, hardware, and user interfaces, assisting global clients in optimizing system performance.
•
Cross-Functional & Project Collaboration: Collaborate with customer IT/technical leads and internal teams (Sales, Application Support, and R&D). Provide feedback to Project Managers for long-term issue resolution and direct mitigation steps.
•
Ticket Resolution & Feedback: Manage domain-specific technical tickets, log activities in our CRM/ticketing systems, and submit resolution reports to Application Support while channeling feedback into product improvements. Communicate resolution outcomes to customers clearly and promptly.
•
Safety & Compliance: Maintain a safe, compliant work environment by strictly adhering to health and safety regulations in both the workshop and customer sites.
About Phenospex
Phenospex
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