In this role, you will be responsible for ensuring the smooth operation of IT systems and providing support to employees. You will handle technical issues related to hardware and software, manage IT assets, and assist in maintaining network infrastructure.

Responsibilities

• Provide technical support for employees' computers, printers, scanners, and other equipment, addressing issues related to system login, email, VPN, and network connectivity.
• Manage the registration, issuance, retrieval, and maintenance of IT assets such as computers, monitors, and mobile devices.
• Assist in maintaining the company's LAN, Wi-Fi, switches, and other network equipment, monitoring network stability and addressing anomalies.
• Create, modify, and disable employee accounts while ensuring compliance with security standards.
• Implement IT security policies, monitor potential security risks, and assist in conducting security training or awareness campaigns.

Requirements

• 1-3 years of experience in IT technical support or maintenance.
• Familiarity with Windows systems, Office suite, and common office software.
• Basic knowledge of networking, including LAN, Wi-Fi, routers, and switches.
• Understanding of computer hardware with the ability to perform simple repairs or replacements.
• Experience with ticketing and asset management systems is preferred.
• Basic understanding of information security concepts such as permissions, backups, and antivirus.
• Excellent communication skills, service awareness, and the ability to solve problems independently.
• Strong learning ability and willingness to improve technical skills.
• Candidates with majors in computer science, information technology, network engineering, or related fields will be prioritized.