Everience is an international consulting group at the forefront of AI-augmented digital services, dedicated to placing people at the center of the AI revolution. With a global presence and a workforce of 4,000, Everience fosters an environment that encourages skill development and future employability through its unique Symbiotic Academy.

The Role

As an IT Support Technician, you will deliver onsite technical support for various hardware, software, and network issues while ensuring a seamless user experience. Your responsibilities include installing, configuring, and maintaining desktops, laptops, printers, and mobile devices, as well as troubleshooting Windows OS, Microsoft 365, and common enterprise applications.

Responsibilities

• Provide onsite technical support for hardware, software, and network issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Troubleshoot Windows OS, Microsoft 365, and common enterprise applications.
• Manage user accounts, permissions, and access in Active Directory.
• Respond to service desk tickets and ensure timely resolution within SLAs.
• Support meeting room technology and AV equipment.
• Perform basic network troubleshooting (LAN/Wi-Fi connectivity issues).
• Document incidents, solutions, and procedures.

Requirements

• Good technical knowledge of workplace environment and end-user services: Windows environment, Office 365, mobile services, mail services, collaboration tools, MS TEAMS, etc.
• Experience in monitoring and reporting of the production environment (dashboards, KPIs).
• Familiarity with ITIL for incident and request processing (ticket tracking).
• IT support experience in a large enterprise environment (400+ users).
• At least 1 year of onsite support and customer care experience.
• Strong customer service attitude, interpersonal skills, and analytical skills.
• Motivation and desire to improve and learn.
• Organized, independent, pragmatic, and hands-on approach.
• Fluent in Dutch and English.

What We Offer

• Opportunities for professional growth and learning in AI and data fields.
• A stimulating work environment with a focus on innovation and collaboration.

We welcome applications from all individuals, regardless of gender or disability status. If you are ready to contribute to a symbiotic relationship between humans and AI, we encourage you to apply.