Mandarin Speaking Travel Concierge
Viking
EMEA
Remote
posted 96 days ago
作为一名礼宾员，您将负责安排客人的到达和转机事宜，确保接机和送机的顺畅运行，包括客人和行李的管理。您还将协助处理丢失行李的情况，并为客人提供机场相关的帮助。您需要整理客人的信息文件，如城市地图、小册子和问卷，并根据航行日程表安排工作时间。您将协助客服前台工作，可能需要轮班，包括夜班。您还需提供关于旅游、每日简报以及当地文化和历史的相关信息，并在自由活动时间提供餐饮、购物和活动的建议。此外，您将接待和处理客人的投诉，以及满足客人的短途游览需求。您需要与项目经理联系，了解客人的特殊需求，通报预计抵达时间并检查实际停靠位置。在项目经理的监督下，您将积极参与和组织娱乐活动，并协调所有游览项目，包括在指定城市导览客人，提供丰富的历史信息。在所有游览项目中，您将陪伴客人并为当地导游翻译，同时控制和监督游览项目的实施及其质量。
English level
Fluent
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