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Manage system changes, enhancements, and updates, coordinating across multiple functional groups (vendors, developers, networking, QA, business, validation, etc.).

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Perform system documentation (SDLC), including system assessments, IQ docs, design documentation, and test cases.

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Handle application/user/patch/license/backup management, vulnerability actions, data integrity, and vendor management.

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Monitor application availability and performance, review logs, and address alerts or job failures promptly.

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Administer and maintain business applications per SOPs and project requirements, meeting defined SLAs for incident/service request resolution.

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Facilitate user setup and permissions, application training, and represent workshops.

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Participate in audits (internal/external) and provide IT audit support.

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Support OS patching/testing as it relates to applications.

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Troubleshoot and escalate issues as needed; act as liaison with application vendors.

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Participate in projects and enhancements from intake through implementation.

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Manage queues of support tickets (ServiceNow), with communication via multiple channels (email, Teams, phone, in-person).

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Maintain accurate and detailed documentation to support audits and regulatory requirements.

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May require occasional travel to local clinics and entry into Biosafety Level 2 laboratory with appropriate safety equipment.

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Provide on-call support for after-hours issues.