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Customer Support Specialist (Native Dutch & English C1, Remote)
SupportYourApp
Amsterdam, North Holland, Netherlands
Remote
Intermediate
posted 117 days ago
View company profile
Vacancy Summary
Join SupportYourApp as a Customer Support Specialist and provide exceptional assistance in a global, multicultural environment. Leverage your language skills and customer support experience to help clients navigate software solutions effectively.
Required skills
B2B
Customer Relationship Management (CRM)
Dutch
English
French
SAAS
Social Media
Exact
SAP
Odoo
Sql
English level
Fluent
Languages
Dutch
English
SupportYourApp is a global leader in Intelligent Support-as-a-Service, partnering with major tech companies since 2010 to deliver secure customer and technical support across 30+ countries. We support clients in 60 languages and operate in diverse industries, making this an exciting opportunity to be part of a leading SaaS, software, or hardware solution provider.
The Role
As a Customer Support Specialist, you will deliver outstanding customer support via phone and email, manage incoming tickets, investigate issues, and ensure timely follow-ups. You will provide first-level troubleshooting, guide customers through software workflows, and maintain accurate ticket documentation while communicating with internal specialists as needed.
About SupportYourApp
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SupportYourApp
Wilmington, US
SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Reasons to count on us: • Over 15 years of experience • Over 1200 professionals on a team • Over 60 operational languages • PCI DSS Certified Level 1 Service Provider • ISO/IEC 27001 certification • GDPR-, CCPA-, and HIPAA-compliance • Refined processes of onboarding, learning, and human development • Customer-focused consultants with exceptional language skills Our services include, but are not limited to: • Customer support (Front desk, Tier 1) • Technical support (Tier 1-3) • Social media customer service • CX services • AI-powered support teams • System setup and Integration • Reception desk services • Back-office services (data entry, content moderation & enrichment) • KYC and ID verification • Data annotation • Staff augmentation (web & software developers, UX/UI designers, QA) 📚 Check out our course on Udemy → https://www.udemy.com/course/customer-support-101-building-excellence/?couponCode=536430084CA64453549A Every company is different and requires a unique experience. That’s why we have an individual approach and offer a tailored solution to every client. We are all diverse, but we have one goal — to support people. We support. You grow.
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