T
Overseas Facility Engineer - IDC and HVAC
ThunderSoft
Rotterdam, South Holland, Netherlands
On-Site
Entry
posted 3 days ago
Vacancy Summary
We are seeking an Overseas Facility Engineer to manage on-site IDC operations, ensuring infrastructure stability and operational compliance. This role emphasizes daily maintenance and incident response, requiring collaboration across multi-regional teams.
Required skills
Compliance
Electrical engineering
troubleshooting
HVAC
Reporting
Incident Response
Documentation
IT Operations
Facility Management
Electrical Systems
Security
Communication
Maintenance
Infrastructure
Monitoring
Cross-Functional Collaboration
Incident Management
Standards
Repair
Scheduling
Procedures
Coordination
implementation
Teams
service
English
Accuracy
Clear
Operational Efficiency
Chinese
Stability
Telecom
Meeting Organization
Capacity Management
English level
Professional
Languages
English
Chinese
The Overseas Facility Engineer is responsible for 5×8 on-site IDC operations, ensuring infrastructure stability, system monitoring, incident response, and operational compliance. The role requires prompt response to IT incidents, routine inspections, change management, and collaboration across multi-regional teams.
Responsibilities
•
Perform 5×8 on-site IDC duties according to client requirements, responding promptly to incidents outside working hours.
•
Update and maintain infrastructure records with 100% accuracy, check platform alarm settings, and monitor system stability.
•
Conduct facility inspections according to Alibaba IDC standards, including status checks, maintenance/repair MOP reviews, and follow-up.
•
Respond quickly to incidents per IT operations incident management guidelines and Emergency Operation Procedures (EOP), reporting all actions.
•
Troubleshoot and restore services for IDC infrastructure, including power supply, HVAC, and low-voltage electrical systems.
•
Utilize knowledge in monitoring, capacity management, security, and availability management to enhance operational efficiency.
•
Independently create and implement change MOPs, ensuring operational changes do not cause incidents.
•
Complete additional tasks as outlined in Service Contracts, Outsourcing Requirements, and related documentation.
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