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Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales, and profit.

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Support the management team in managing all personnel, product, and merchandising functions, business processes, and results for the store.

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Participate in weekly management meetings and other staff meetings.

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Clearly communicate with staff about all marketing and sales promotions, ensuring the team is supported correctly on the sales floor, and POS libraries are current.

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Drive shop floor sales and exceed store targets by motivating the team to achieve these goals, while offering our customers an exemplary store journey through service and visual merchandising.

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Foster a positive store experience by treating all customers and colleagues fairly and consistently.

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Support the team in delivering the business strategy and ensure everyone has received consistent training in product knowledge, store maintenance, and VM brand standards.

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Achieve company standards/goals for personal sales results: sales vs budgets, sales per hour, and units per transaction.

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Perform manager-on-duty functions, manage store opening/closing functions, and the sales floor.

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Focus staff on the importance of quality relationships with internal and external customers.

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Ensure staff accountability for building a repeat customer base by providing all customers with unparalleled spirited service.

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Work with the management team to build a talent pool for key positions, including successors.

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Uphold and manage the visual proposition for the store by adhering to the guidelines and delivering an exceptional standard of visual presentation across layout and mannequin styling.

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Be aware of model store updates, implementing on time with full compliance reporting.

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Monitor and support the store with the money mapping of VM presentation and react accordingly when necessary or as directed by your field VMC.

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Collaborate with the field VM to map the floor space and location of the collections looking at the store’s option counts of new and existing product lines.

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Support with the pre-planning delivery and execution of SALE to market guideline mapping sales plan with field VM.

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Assist with the installation and maintenance of any pop-up windows, identifying product challenges and daily standards of presentation.

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Attend training and area support requests when required.

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Retail experience, ideally including some visual or creative skills/experience.

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Previous history of supervisory or specialist roles within a premium or luxury brand.

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Previous people management experience and the ability to resolve conflict and unproductive disagreements.

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Effective communication skills and the ability to cultivate belonging.

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Ability to follow brand guidelines and understand the basics of VM, both merchandising and styling.

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Collaborative mindset with strong stakeholder management skills.

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Courageous in giving feedback that promotes positive behavioral change.

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Fast adaptability and ability to work with pace.

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Energetic presence on the shop floor, inspired by trust.

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Creative and commercially aware.

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Acts with purpose and integrity, taking ownership with excellent diligence in delivering exceptional VM standards.