RS2 provides secure payment services and software to clients in over 35 countries, maintaining the highest industry standards. Our in-house designed payment solutions are preferred by many of the world's most innovative banks and financial institutions.

The Role

We are looking for a technically skilled Senior Business Systems Analyst with a solid background in card payments to join our Client Delivery team. In this customer-facing role, you will ensure that customer requirements are effectively translated into scalable solutions that align with our product roadmap. Strong communication and stakeholder management skills are essential, along with a deep understanding of the card payments industry.

Responsibilities

• Lead Discovery and Requirements Refinement workshops with customers to define requirements and explore solution options that leverage existing platform capabilities.
• Conduct high-quality impact assessments and evaluate dependencies on downstream systems and operational processes.
• Communicate customer requirements and impact assessments to Product, Engineering, Quality Assurance, and Operations teams to ensure alignment and successful delivery.
• Analyze technical specifications of files, APIs, and messaging systems (e.g., ISO8583) to identify impacts.
• Query and analyze merchant, transaction, and product-rules data to assess impacts.
• Provide L1/L2 support to customers during SIT and UAT, and participate in 24x7 on-call support on a roster basis.
• Assist the Project Management team in planning releases to meet client SLAs and launch dates.
• Lead and participate in client workshops, providing support in both remote and on-site environments.
• Maintain tickets with accurate and up-to-date status information.
• Perform any other duties as assigned.

Requirements

• Minimum of 5 years of experience in the card payments industry, with hands-on involvement in card issuing, merchant acquiring, card scheme compliance, or related payment technology.
• Bachelor’s degree in IT, Computer Science, or a related field, or equivalent technical experience.
• Excellent written and verbal communication skills in English.
• Comfortable leading stakeholder engagements and workshops in both remote and on-site settings.
• Willingness to travel internationally, particularly in Europe, Latin America, and North America.

Think you have what it takes? Apply directly to start the conversation! All applications will be treated with strict confidentiality.