Service Engineer - Europe bij PVA

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Service Engineer - Europe

PVA

Helmond, North Brabant, Netherlands

6.000 – 6.500 / maand

Op locatie

Medior

10 dagen geleden geplaatst

Vacaturesamenvatting

PVA is seeking a Service Engineer to enhance our robotic automation team in Europe. This role involves providing technical support and service for our products, requiring travel and a commitment to customer satisfaction in a dynamic environment.

Vereiste vaardigheden

Installation

Automation

Analytical Skills

Process Engineering

Documentation

Electronics

initiative

Mechanics

Process Improvement

Communication

Optimization

Service Engineering

Maintenance

Innovation

Technical Knowledge

Diagnose

Scheduling

Feedback

English

Education

Vision

execution

Accuracy

Suite (Centric)

Detail-Oriented

Management

Proactive

Culture

JOIN

Attention

Solution-Oriented

controls

Software Diagnostics

Mechanical Troubleshooting

German

Application Development

Programming

Listening Skills

Remote Support

Confidentiality

Precision

Technical background

Technical Training

ISAD(G)

Engels niveau

Professioneel

Talen

English

German

PVA is hiring a Service Engineer - Europe to join our growing team in robotic automation. We are a company distinguished by our commitment to technological innovation with a collaborative, supportive workplace culture. The ideal candidate is a driven technical service professional, ready to take on new challenges in a dynamic manufacturing industry. If you're ready to take the next step in your service career, we would love to connect.

The Role

The Service Engineer - Europe provides technical service and support for the systems and products sold by PVA, helping customers maximize value from pre-shipment through end-of-life. This role is customer-facing, requires frequent travel, and includes a structured training period depending on prior experience.

Responsibilities

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Maintain expert-level technical knowledge of the PVA product line.

•

Answer direct customer questions and resolve technical issues directly or through remote support to on-site personnel.

•

Diagnose, troubleshoot, and resolve mechanical, controls, software, and process-related problems.

•

Manage and update individual service tickets to identify urgent customer needs.

•

Provide on-site service support, acceptance runs, new project installations, rework installations, and service at customer locations.

•

Assist customers with application development, process improvement, and optimization both at PVA lab in Helmond and at customer locations.

•

Utilize structured problem-solving methods to identify root causes and solutions.

•

Maintain strict confidentiality of customer information.

•

Foster strong customer relationships through a proactive solution-oriented approach.

•

Share customer learnings and field feedback within the department.

•

Assist and support team members during acceptance runs, installations, rework installations, onsite service, and demonstrations & tests in the test center.

•

Provide training to customers or end users about the function, programming, and maintenance of PVA products.

•

Collaborate closely with the Service Engineering Team, locally and globally, on priorities, scheduling, and workload.

•

Provide feedback regarding manuals and documentation to ensure accuracy and relevance.

•

Provide feedback regarding product quality, lessons learned, and potential improvements.

•

Contribute to continuous improvement of service execution and customer satisfaction.

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