Technical Account Manager (Remote)
Torentify
Netherlands
Remote
Expert
posted 12 hours ago
Vacancy Summary
Axon is looking for a Technical Account Manager to support a major public safety organization in the Netherlands. This role focuses on ensuring the successful implementation and adoption of Axon technology, enhancing operational outcomes and customer success.
Required skills
Solutions Engineering
Advocacy
Systems Integration
Compliance
Active Directory
Law enforcement
Systems Engineering
TCP/IP
DNS
DHCP
Firewalls
Firmware
Authentication
Enterprise Networking
Risk identification
Technical Consulting
APIs
Customer Success
Hardware
Technical Leadership
Enterprise Software
Governance
Integrations
Security
Technical Account Management
Safety Regulations
Cloud
Endpoint Management
Workflows
routing
switching
Infrastructure
Compensation and Benefits
Cross-Functional Collaboration
Identity Management
Technical Coordination
Interoperability
Safety Technology
Technical Guidance
materials
Procedures
administration
implementation
configuration
Teams
API Integration
Communication Skills
Dutch
English
Support
Production
Architecture
Defence
Health
Technical Troubleshooting
Proactive
Windows
MOST
Professional Services
Integration Planning
Coordinating
Integration Patterns
SAAS
Entra
Technical Documentation
Axon
Operational Risk
Public Safety
Legal
Delivery
Product Expertise
Tracking
risk mitigation
Cross-Functional Coordination
Political Awareness
Connectivity
Operational Readiness
Deployment
Ecosystems
English level
Professional
Languages
Dutch
English
Axon is seeking a Technical Account Manager to work remotely from the Netherlands as an Embedded Customer Engineer supporting one of the country’s largest and most strategically important public safety organisations. You will serve as the customer’s trusted technical partner, helping ensure Axon technology delivers measurable operational outcomes, strengthens adoption, reduces operational risk, and supports long-term customer success. Working alongside Axon’s delivery partner and embedded in the customer’s operational environment, you will provide technical leadership across the Axon ecosystem, including TASER 10, Axon Evidence, and future platform capabilities. This role combines technical consulting, stakeholder management, customer advocacy, hands-on product expertise, and cross-functional coordination.
Verantwoordelijkheden
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Serve as the dedicated technical expert for the customer’s Axon ecosystem, including TASER 10, Axon Evidence, and future Axon platform capabilities.
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Act as the primary technical liaison between Axon, the customer, and Axon’s strategic delivery partner.
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Build trusted, long-term relationships with executive leadership, programme owners, operational commanders, IT leaders, system administrators, and frontline users.
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Participate in operational, technical, governance, and strategic meetings to align customer, partner, and internal Axon stakeholders.
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Provide technical guidance across deployment planning, implementation support, configuration, integration planning, go-live readiness, and expansion projects.
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Own technical escalations and coordinate complex issues across Support and Engineering teams.
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Conduct proactive technical health reviews, platform optimisation sessions, architecture discussions, and operational readiness assessments.
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Support customer adoption through enablement, administrator guidance, workflow optimisation, and best-practice recommendations.
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Prepare customer stakeholders for new hardware, firmware, software, and platform releases before production deployment.
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Maintain knowledge of the customer’s networking, security, SaaS administration, integrations, identity management, governance requirements, and operational workflows.
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Coordinate customer success planning, roadmap reviews, KPI tracking, and regular business reviews.
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Identify technical, operational, and organisational risks and engage internal teams to mitigate issues.
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Support security reviews, technical assessments, architecture discussions, and integration planning.
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Develop customer documentation, including solution diagrams, operational runbooks, technical recommendations, deployment records, and knowledge-transfer materials.
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Support major operational events, high-profile deployments, and mission-critical periods requiring additional technical coordination.
About Torentify
Torentify
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