InPost Group is a leading European company specializing in out-of-home deliveries, transforming how parcels reach customers. With a market capitalization of approximately $5 billion and a workforce of over 10,000, we are committed to providing efficient and sustainable delivery solutions.

The Role

As a Technical Support Engineer, you will be responsible for diagnosing and resolving issues with workstations, peripherals, and office equipment. You will install and configure Windows and macOS systems, maintain various equipment, and assist users with IT best practices and tools.

Responsibilities

• Diagnose faults on workstations, peripherals, and office equipment.
• Install and configure Windows/macOS systems in compliance with IT policies.
• Maintain equipment such as printers, video conferencing, and digital displays.
• Coordinate with the Hardware Asset Management team for repairs and replacements.
• Prepare workstations and access for new employees.
• Train users on essential tools and IT best practices.
• Assist with VPN access issues, MFA, and network connectivity.
• Create and manage guest Wi-Fi accounts and secure access.
• Prioritize and process tickets in the ITSM tool (JIRA, ServiceNow).
• Document resolution steps to ensure traceability.
• Escalate complex incidents to specialist teams.
• Proactively communicate about outages and service interruptions.
• Write guides and FAQs for users.
• Identify recurring issues and propose solutions to reduce incidents.
• Collaborate with IT teams to optimize processes.

Requirements

• 2–5 years of experience in IT support, helpdesk, or technical support roles.
• Bachelor’s degree in IT or equivalent practical experience.
• Solid knowledge of Windows and/or macOS environments.
• Hands-on experience with hardware and software troubleshooting for end-user devices.
• Familiarity with Active Directory and user account management.
• Basic understanding of networking concepts, including VPN, IP configuration, and connectivity troubleshooting.
• Experience working with ITSM tools such as JIRA or ServiceNow.
• Exposure to tools such as SCCM, JAMF, TeamViewer, or mobile device management (MDM) solutions is a plus.
• Strong communication skills and a service-oriented mindset.
• Ability to work independently, prioritize tickets, and manage multiple requests effectively.
• Fluent Dutch and strong English communication skills required.

What We Offer

• 7-month contract with the possibility to extend.
• 8% holiday allowance and 25 vacation days per year.
• Referral bonus for referring lockers' location, averaging 75 EUR per locker.
• Opportunities to broaden your skill set and acquire new competencies through daily work, challenging projects, and training activities.

This position is based in Vianen, Netherlands. Candidates located in the Utrecht region or willing to relocate are encouraged to apply.