Technical Support Specialist (Remote) at Jobgether

J

Technical Support Specialist (Remote)

Jobgether

Netherlands

Remote

Intermediate

posted 1 day ago

Vacancy Summary

Join a partner company as a Technical Support Specialist, providing remote assistance for a B2B SaaS platform. You'll support French- and English-speaking customers, ensuring they maximize the value from the software while collaborating with product teams to enhance user experience.

Required skills

Knowledge base

Technical Support

Documentation

regulations

Pension

Integrations

Innovation

Workflows

Technical Guidance

Organization

Technical Knowledge

Diagnose

Insurance

Growth

Teams

Feedback

Communication Skills

service

English

Compensation

Technology

Flexibility

customer orientation

Health

Clear

Technical Troubleshooting

Learning

Proactive

Culture

WELL

Benefits

Attention

QA

Product Knowledge

Software Configuration

B2B

Career Development

French

SAAS

Product Development

Customer Training

Product Expertise

Customer Focus

coworking

Email

English level

Fluent

Languages

French

English

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is seeking a Technical Support Specialist based in the Netherlands for a fully remote role focused on assisting customers with a growing B2B SaaS platform. You will provide hands-on support across software functionality, configuration, integrations, and technical troubleshooting. Working primarily with French- and English-speaking customers, you will play a vital role in delivering a clear, responsive, and high-quality support experience. You will collaborate closely with Product Development and QA teams to investigate complex issues and communicate valuable customer feedback. The role offers the opportunity to build deep product expertise while contributing to support processes, documentation, and continuous improvement. You will work within an international, distributed team that values autonomy, learning, and customer focus. This position is well suited to a technically curious support professional who enjoys solving problems and helping customers get measurable value from technology.

Verantwoordelijkheden

•

Provide timely, clear, and helpful customer support through phone, chat, and email in both French and English.

•

Diagnose and troubleshoot technical issues related to SaaS functionality, configuration, integrations, and customer workflows.

•

Investigate customer problems methodically, identify root causes where possible, and provide practical solutions or workarounds.

•

Escalate complex or unresolved technical issues to Product Development, QA, or other relevant internal teams with clear documentation and context.

•

Maintain accurate records of customer inquiries, technical issues, troubleshooting steps, and resolutions within the support system.

•

Follow up on escalated issues and help ensure customers receive appropriate updates and resolutions.

•

Build strong knowledge of the product portfolio, including new features, enhancements, integrations, and relevant technical capabilities.

•

Contribute to knowledge base articles, internal documentation, troubleshooting guides, and other resources that improve the support experience.

•

Identify recurring customer issues and proactively suggest improvements to support processes, product functionality, and customer documentation.

•

Assist with product demonstrations and customer training sessions when required.

•

Share customer feedback and recurring technical challenges with internal teams to support continuous product improvement.

•

Stay informed about relevant SaaS and short-term rental technology trends to provide increasingly effective customer guidance.

•

Work collaboratively within a distributed international support environment while maintaining a strong customer-first mindset.

Vereisten

•

2+ years of experience in technical support, customer support, help desk, or call center roles, ideally within a SaaS or technology environment.

•

C2-level proficiency in both French and English, with excellent written and spoken communication skills in both languages.

•

Experience supporting customers through multiple channels, including phone, chat, and email.

•

Strong technical troubleshooting and problem-solving skills, with the ability to understand issues, investigate potential causes, and communicate solutions clearly.

•

Comfortable working with SaaS applications, software configurations, integrations, and technology-related customer issues.

•

Strong customer orientation and commitment to delivering accurate, timely, and high-quality support.

•

Ability to explain technical concepts clearly to customers with different levels of technical knowledge.

•

Strong written communication skills and attention to detail when documenting issues and resolutions.

•

Collaborative approach, with the ability to work effectively with Product Development, QA, and other internal teams.

•

Eagerness to learn new technologies, product features, and industry concepts.

•

Proactive mindset, with an interest in identifying recurring issues and contributing to process and documentation improvements.

•

Ability to work independently in a fully remote environment while remaining engaged and responsive to customers and colleagues.

•

Willingness to work shifts, with the primary schedule for this role being 9:00 AM to 6:00 PM CET.

•

Availability to work within the EMEA region and collaborate effectively with distributed international teams.

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